Refund Policy

Montech Academy Cancellation and Refund Policy

Cancellation Policy

At Montech Academy, we understand that circumstances can change. Therefore, you may cancel your registration within three (3) calendar days from the date of purchase. To initiate a cancellation, please contact us through our Contact Us page. Please note that once an order is cancelled, it cannot be reinstated and will be automatically processed for a refund.

 

Refund Policy

Upon receiving your cancellation request, Montech Academy will process a refund of the full purchase price, minus any applicable transaction fees and a 20€ administrative fee. Refunds will be issued using the same payment method that was used for the original purchase. 

Please be aware that refunds will not be granted under the following circumstances:

1. The course has been started but not completed within the allotted time period.

2. The course has been completed.

3. A certificate of completion has been issued.

4. Course credits have been reported.

Courses at Montech Academy are accessible for up to one year, depending on the specific course. Re-entry into a course will not be allowed after the course expiration date.

 

Money Back Guarantee

Montech Academy is dedicated to providing high-quality educational experiences. If you are dissatisfied with your course for any reason, we offer a no-questions-asked money-back guarantee. To qualify for a full refund, please submit your request within three (3) calendar days of your purchase date.

 

Refund Eligibility

You may be eligible for a refund if any of the following conditions are met:

- The course does not include the features as advertised.

- You encounter bugs or errors that hinder your learning experience.

- There are security vulnerabilities in the course materials.

- Our support team fails to address your queries satisfactorily.

- Requested features are not added in a timely manner.

 

Refund Exclusions

Refund requests will not be honored under the following circumstances:

 

- Requests submitted after the three (3) calendar days period from the purchase date.

- Refund requests made without a valid reason.

- Technical issues caused by third-party applications or plugins.

- Claims regarding features that were not promised in the course description.

- Mistaken purchases without prior consultation with our support team.

- Insufficient time provided to our support team to resolve issues.

 

Support Availability

Our dedicated support team is available to assist you from 9:00 to 16:00, GMT +2, Monday to Friday only working days. 

 

Acceptance of this Policy

By placing an order for our courses, you acknowledge that you have read and understood our Cancellation and Refund Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from making a purchase.

 

For any questions or to request a refund, please utilize our contact form, and our team will respond promptly to assist you. Thank you for choosing Montech Academy!